Respond to Customer Inquiries: Provide prompt and professional responses to incoming phone calls and emails.
Be the Liaison: Connect customers with our internal teams to ensure excellent service.
Manage customer request lifecycle: Handle everything from returns to complaints efficiently.
Maintain Customer Platforms: Deliver and maintain data, initiate data analysis.
Build Relationships: Develop long-term relationships and trust with both internal and external partners.
Stay Updated: Keep your product and service knowledge up-to-date to effectively guide clients and resolve issues.
Are you passionate about customer care and enjoy working in an international environment? Join our dynamic team and be the key contact for our valued customers!
Education: Secondary education or a college degree, or equivalent experience.
Experience: At least two years of relevant experience.
Communication Skills: Ability to communicate effectively and show empathy.
Organizational Skills: Ability to work under pressure, prioritize tasks, and stay organized.
Team Player: Ability to work both independently and as part of a team.
Technical Proficiency: Proficient in MS Office, SAP, and Salesforce.
Language Skills: Fluent in English and French.
Stable Employment: Full-time position with an indefinite contract.
Attractive Compensation: Great salary + annual bonus.
Flexibility: Flexible working hours and regular home office opportunities.
Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.
Location: Modern offices close to metro station A.